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Delivery Tracking
If you can't find what you're looking for please jump on our live chat and we'll be happy to help.
Need Help with your Order?
Frequent Delivery Questions
How I can see the status of my order?
We will update you with emails about the state of your order from the manufacturing started to
when it is collected by the courier.
We will always send out the tracking code as soon as we have one from the courier so that you can
further track the order on the courier platform.
My order hasn't been delivered on the date given.
Delivery times advertised on the website are purely for guidance and Make My Blinds cannot be
held liable or accountable to changes to the given timescale. As made to measure products cannot
be made in advance, they have tight production timelines and sometimes issues such as adverse
weather and quality control issues can cause delays. All items are built to order, and we always
aim for the quickest build times. Make My Blinds cannot be held financially responsible for any
delay or expenditure from pre-organised events due to a delay in receiving your order.
Why is my order split between couriers?
Orders with various blind types may be manufactured and delivered separately.
We may ship only the oversize blind with one courier and the remaining blinds with another.
Blinds from different locations will also be split and delivered on different days by different
couriers.
You will receive a separate progress update. Keep an eye out for a text or email regarding your
delivery slot and tracking information.
More delivery information
Standard Delivery charge is £7.99.
Next Day Dispatch Service, available on any blinds with the "Custom Made Next Day" sticker. If
you select this option, this will be charged at £14.99. Next Day Dispatch refers to your order
being dispatched from our factory the next working day (Monday To Friday).
Our Delivery Partners
Make My Blinds will always ship with our preferred service partner DPD, XDP or Tuffnels,
depending on your geographical location.
If for any reason we cannot ship with them, for instance if the item is too heavy or long, Make
My Blinds reserves the right to ship with any other carrier in the UK at our discretion.
Ongoing Orders
How I can change the delivery address of my order?
If you need to change your delivery address please inform Make My Blinds before dispatch to avoid
any delay with the shipping. While we can amend delivery addresses when the product is in
transit, please expect an extra day for delivery.
What if I want to change or add items in my order?
As all orders are made to measure, we can't change or amend orders once in the system.
What if I want to cancel my order?
As all orders are made to measure, we can't change or amend orders once in the system.
Missing tracking information
Sometimes our courier partners systems don't update as quickly as we would like. We get the
information from them at the same time as you will. Please contact us if you have not had a
tracking link 3 days after dispatch.
Quick Solutions
Replace or Return and item
Unfortunately due to all of our products being made to measure, they can't be returned. If you
have a production or sizing issue with your order please reach out to our customer service
team.
Product received is damage. What should I do?
All shippings are insured during transport. If there is any damage to the packaging upon delivery
please note this when you sign for the order.
Upon receipt of a damaged shipping, photograph the box and take note of whether this has damaged
the order inside.
Please then contact us along with your order number. We will speak to the courier company.
Make My Blinds will replace or repair damaged orders at our discretion upon receiving photo
evidence. We may ask for the product to be returned before replacing the damaged blind.
Courier has delivered the wrong items, what should I do?
Please contact our customer service team with the order number on the box, please also have your
order number to hand to help us resolve this for you as quickly as possible.
Find a missing parcel that shows as delivered
If you parcel shows as “delivered” but it is not in your possession, you may need to contact the
carrier. Be sure to have your tracking number or delivery confirmation number, so that they can
easily find your parcel.
Tips: Make sure you look around the delivery location. Your parcel may have been left with a
neighbor or in a safe place, like a porch or garage.
Undeliverable shipping
Couriers will try to deliver your order up to 3 times before returning it to Make My Blinds or
their local depo.
If this occurs we will get in touch with you to let you know what has happened and rearrange
delivery.