Make My Blinds T&C's
Have a question for us? Have a look below and if you're still puzzled please just give us a call on 0117 463 0117
Standard Terms and Conditions
The slightly less interesting, but still important stuff.
1. Product Definitions
Products are henceforth defined as all goods sold by Make My Blinds. This includes, but is not limited to roller blinds, vertical blinds, roman blinds, wooden Venetian blinds, aluminium Venetian blinds, curtains and any other products sold through this website.
2. Finalising order sizes
All blinds are custom-made to the customer’s exact specifications entered into the website. Make My Blinds cannot be held liable for any inaccuracies or problems that may arise from inaccurate measuring on the customer’s side. MakeMyBlinds asks each customer to double-check all measurements before placing their order. Our blinds are non-refundable after they have been made due to the custom nature of the product sold. Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone, we cannot accept such claims. After placing the order please check the order details on the email confirmation, alterations to your order can be made up to 12 hours after your order being placed, or until production starts, which in some cases can be sooner. Please see section 6.1 for Priority Dispatch orders. If you do not receive the email confirmation, please check your junk or spam folder, and if it's not arrived please contact us to check the email address and have another sent over within 24hours of your order being placed. If there is an issue with your order sizes and you haven't received the confirmation and haven't let us know you haven't received it, we cannot be liable. Refunds and cancellations are possible before your order has been started. Please also check the colour and fabric you have chosen before ordering. Make My Blinds cannot be held responsible for your mistake in fabric choice or colour. If you are unsure about anything please either order one of our free samples or call us before finalising your order. Free samples are used to help show the colour of the physical blind, and are labeled on the back if there is a difference between the front and the back. Once your order has been manufactured we are unable to exchange for a different product due to the made to measure nature of the product.
3. Product Tolerance
Whilst all our blinds are made to measure, due to the custom nature of these products we have a +/- 4mm tolerance on all exact size, fabric width, and recess size orders. Whilst our highly skilled professionals are as accurate as possible, this 4mm tolerance is due to the machinery and blades used to cut fabrics and wooden slats to size. Where possible we will always make the blind slightly smaller than ordered, however, this can not always be guaranteed. If the blind is within the correct size and tolerance we are unable to replace the blind or accept a return on this item. Wooden Blinds are made to measure and due to the way they are cut to size, chips on the end of the slats can occur. This is inherent with cutting wood and visible chips under 1mm are within our product tolerance. Blemishes under 1mm are within tolerance. However, Make My Blinds will look at each case on a case-by-case basis to resolve any issues with your order. Venetian blinds, wooden and faux wood, can sometimes arrive with scratches to the face of the headrail on the blind. These are within our product tolerance as the headrail is designed to be hidden from view with the supplied valance.
Roller blinds and Roman blinds over a certain size will require a join. If installing 2 blinds together next to each other and both require a join, please let us know once you have placed an order and we can align the join in the fabric. By default, fabric joins may not align.
Please be aware that we also have a tolerance between fabric batches. Whilst we will try to make the same order from the same batch, please be aware that due to the nature of fabric and fabric dying there may be a small variance.
Perfect Fit brackets come in the following depths: 18mm, 20mm, 22mm, 24mm, 30mm and 38mm. 38mm brackets can only come as white or unpainted (silver). Please select the best range when ordering. Please note due to the range of brackets available, there may be cases where the frame does not fit flush with the window surround. Perfect Fit frames may have subtle paint blemishes in due to their manufacturing process.
4. Prices & Delivery purchase
All prices calculated online are accurate at the time of order and are inclusive of VAT. Orders are not started until orders have been paid in full. Delivery to certain areas of the UK (Northern Ireland, Chanel Islands) may incur extra delivery fees. These will be presented to you before purchase and we will make sure all delivery options are presented to you. Make My Blinds accepts debit and credit cards alongside PayPal payments.
5. Payment and cancellation terms
Payment can be made by debit, credit card as well as PayPal. All personal data is stored in compliance with the General Data Protection Regulation (GDPR). We do not store credit card details and use 3rd party merchant providers to process payments. By purchasing blinds from Make My Blinds you are entering into a legally binding contract with us. Cancellations are possible if your order hasn’t been started yet as all blinds are made to order and custom to your specification. As these products fall under the tailor-made section of the Consumer Contract Regulations 2014. All our products are exempt from this legislation and the 14-day cancellation rights. Please ring us on 0117 463 4411 as soon as possible to cancel the order. If your order has not been started then a refund will be possible. Refunds can take up to 10 business days to show on your statement once processed by Make My Blinds.
Make My Blinds will deliver the order to your chosen delivery address as selected when placing your order. All products are shown their approximate delivery dates, but on average blinds are 8-10 working days, with wooden and faux wood blinds 15-20 working days. Any amends to this address must be done via phone on 0117 463 4411. Delivery address’ can change up to 24 hours before dispatch. All products are custom made for each order, therefore the estimated delivery date stated when placing the order is subject to change due to factors outside of our control. Make My Blinds cannot be held liable for any loss or damage sustained by you if we fail to meet the initial delivery target. We will always try to keep you updated with any delays if they arise. Any delays or damage caused by the courier firm chosen by Make My Blinds is the responsibility of the courier firm and does not reflect on Make My Blinds in any way. Any damages caused by the courier firm must be reported upon the signing of the delivery. If there is any damage to the blind please get in touch with us on 0117 463 4411. We deliver to Northern Ireland, Isle of Man, Isle of Wight and the Scottish Highlands for no extra cost. For all delivery terms and conditions please check here.
Please be aware that Make My Blinds collaborates with Third Party Couriers who have adopted a contactless delivery method. Under this approach, drivers won't require a physical signature and will sign on your behalf if the delivery is accepted at your designated location. Ensuring the accuracy and completeness of the delivery address is of utmost importance. Furthermore, it's advisable to arrange for someone to be available to accept the delivery of the Goods.
For each delivery, we acquire proof of delivery (POD) from the courier. In the unlikely event that we have a POD for your order, but you haven't received it, we will initiate an investigation with the couriers. This process typically takes 2-4 working days, and the resolution will depend on the outcome.
6.1 Next Day Dispatch Service
Make My Blinds offer next-day dispatch on specific products on our website. These are indicated by the 'Custom Made Next Day” icon on the product image and at the checkout. All you need to do is place your order with us before 10:00am and we guarantee to dispatch the blinds the same day, or the following working day (Monday-Friday 9-5) at the very latest, for next-day delivery. Orders placed after 10:00am will be leaving us the next working day. If we are unable to dispatch your blinds the within this timeframe, we will be in contact via email to inform you of when they are leaving. A signature is required for all deliveries and an attempted delivery on the given delivery date meets our next day delivery terms. Next day delivery is not guaranteed if events outside of our control occur, like snow, storms, and acts of God, that means our blinds can't be delivered on time. Please note, if you live in the Scottish Highlands, Northern Ireland then next day is still possible, however, may take more than 1 day to arrive at the provided address due to the logistics involved. Due to our manufacturing setup to bring you next day dispatch orders, we have to jump to the front of the manufacturing queue and so our normal 12-hour amendment grace period will not apply for these orders.
7. Defective, damaged goods, returns, and remakes.
All Make My Blinds orders are checked throughout the manufacturing process for quality control and the prevention of any faults. If you should find any defects or issues with your order please email or call us within 7 days of receiving your order and we will arrange to correct this for you. We will require images of the defective blinds for our quality control. Altering the blinds will void any warranty on them. You have 7 days following receipt of your order to inform us of any defects, damages or manufacturing faults. If the order arrives damaged from the courier please mark on the delivery note damaged when signing for the order. Make My Blinds will look at each case on a case-by-case basis to resolve any issues with your order. Due to the made to measure nature of these blinds, they cannot be returned and are exempt from the Consumer Contracts Regulations 2014. In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally requested. Make My Blinds may request photos of any issues, or to collect the blind for inspection before offering a resolution. Please be aware if a blind is collected for inspection by Make My Blinds this process can take up to 10 working days to collect, inspect and feedback on our checks. As we only sell online, we are unable to send anyone out to inspect or fix your blinds. Alterations cannot be made from the original order and is a like for like replacement. Make My Blinds will not cover the cost, or contribute towards the cost of installation of our products personally, or if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible.
Returns costs are paid by you, the customer, and it is your responsibility to ensure that goods returned arrive with us safely, very well packaged and in a saleable state. In the event of loss or damage in transit, it is your responsibility to claim compensation from the relevant courier company.
Make My Blinds offers a lifetimewarranty on all blinds. This covers any defects on manufacturing, including fabrics and components. What is omitted from the warranty: Any fading, tears of damage to the fabric of the blind caused by sunlight or wear and tear, damage through misuse or mishandling of the blind, damage through incorrect installation. Make My Blinds reserves the right to ask for photos of the blind, or for it to be returned for inspection prior to a replacement, repair or refund. This does not affect your statutory rights.
Make My Blinds reserves the right to cancel and refund your order if the following takes place: the fabric is discontinued without our knowledge, a pricing error on the website causes the product to be sold at below retail price or you have ordered from outside of our delivery areas; we have insufficient stock to make and deliver the goods ordered. In all these circumstances you will be contacted and be informed of the issue. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances. Make My Blinds is the trading name of Make My Blinds Limited, registered company number 09680083. Personal information will not be shared with 3rd parties, and MakeMyBlinds will only contact you with offers and newsletters if you have given consent to us. You may unsubscribe from all emails at any point. All data collected about you will be held in compliance with the Data Protection Act 1998.
The Company shall not be liable to the Customer for any indirect or direct consequential or special loss, damage, failure of service or injury whether foreseeable or not to the Customer or to the Customer’s property howsoever, whensoever or wheresoever arising out of the Customers purchase use or resale of the Goods or any breach of contract negligence or breach of any duty by the Company and in particular shall not be liable for financial loss, loss of profits, loss of business or contracts, loss of operating time or loss of use or liability to third parties.
The Company in no circumstances whatsoever shall be liable for any direct or indirect loss or damage caused by or arising out of the supply and/or use of any goods supplied by the Company or caused by or arising out of any defect or failure in such Goods.
The Customer shall fully indemnify the Company against all costs, losses, expenses and damages suffered or incurred by or awarded against the Company in respect of such claims. The Company shall not be under any liability whether under contract tort or otherwise in respect of defects in the Goods or failure to correspond to specification or sample or for injury damage or loss resulting from such defects or from any installation repair or any work done in connection therewith.
11. Discounts and Promotions
Make My Blinds will periodically run time-sensitive offers on selected products in our catalog. These are limited-time offers and expire at midnight on the final day of the promotion. So, for example, an offer that runs for a whole month will end at 00:01 on the 1st of the new month. Likewise, an offer running on a Friday will expire at 00:01 on Saturday morning. Our promotions may either require a discount code to be applied to your basket on the 'Order Confirmation page or will automatically be applied to the product on sale. Please check before purchase to make sure the expected discount has been applied. All of our literature will explain what is needed for you to claim the discount. Make My Blinds reserves the right to amend, alter and cancel promotions with no warning. We are unable to retrospectively apply discount codes to your orders, or hold the offer for you for longer than the advertised promotion period. Discount codes are not always valid across all product ranges and maybe product-specific. Social media prizes are redeemable within 12 months of winning unless otherwise stated at the point of the giveaway. Make My Blinds does not allow for double discounting, so discount codes will not work on already discounted products on our site.
Please note, discount codes will not work on certain products, previously or already site-discounted products - including PerfectFit, conservatory blinds, skylight blinds, and aluminum Venetian blind products. Unless we are running a free shipping offer, regular delivery charges still apply. Orders over £179 will receive free shipping. Our offers can not be used in conjunction with any other offer or discount. Discount codes are not able to be applied to already discounted products on the website. Make My Blinds will periodically discount selected products on the website which will be indicated by the discount 'sticker' on the product image and the discount will show on the price generated once your sizes have been entered as this is automatically applied.
Just Eat £20 Voucher Promotion
This promotion is live from 26/09/23 to 01/10/23. Order value must be £200 or more to qualify (including VAT and excluding shipping fees). The promotion cannot be claimed in conjunction with another promotion/voucher code. Any customers who refund their orders will no longer qualify. The Just Eat voucher will be delivered via email, to the email address used at checkout, within 60 days of the promotion ending.
12. MeasureSure Cover
MeasureSure Cover is a mismeasurement policy you can take out on your order for an additional £9.99 at the checkout. This is an insurance policy against incorrectly measuring any blinds within your order.
- This is only available on made to measure blinds - curtains, shutters and ready-made blinds are exempt.
- You must let us know within 14 days of delivery that there is an issue with your blind size.
- The replacement must be exactly the same controls, fabric or blind style, the only change we can make is against the width and drop.
- If the cost of the replacement is more expensive, then there will be a balance due between the original size ordered and the new blind.
- MeasureSure Cover is not available for trade customers or wholesale orders.
- Should the new measurements be smaller than the original measurements, if we are able to, we will amend that item rather than manufacture a brand new item.
- Should you activate the MeasureSure Cover, you are liable to pay the delivery charge for the new order of £7.99.
- If the product has been discontinued, or is no longer available for sale a best-match product will be offered. If this is not chosen, the SizeSure amount paid will not be refunded nor the differences of the new blinds cost. If this was a blind as part of a larger set, no further remakes on the other blinds will be made to match the existing blinds.
- Pay Later.
- Slice it.
13. Klarna Finance
Further information and Klarnas user terms you can find . General information on Klarna you can find . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in .
14. Priority & Next Day Orders
Selected products are available from Make My Blinds on a next day or priority shipment. This is indicated on selected products with the 'Priority Dispatch' or 'Next Day' stickers. Also on the delivery times shown on the product page will give a countdown timer until the next cut-off and show an estimated delivery date. Priority blinds ordered before 10am are made that afternoon, dispatched either that evening or the following morning depending on size, postcode and courier. They are shipped on a next day service with either XDP, DX or DPD. Delays with the couriers are outside of our control and upon dispatch the same or next working day will mean that Make My Blinds have completed their 'Priority Dispatch' contract with the customer. Courier delays are outside of our control and for this, we cannot offer compensation. This service is at no extra charge.
Due to the quick manufacturing process to dispatch the same day, we will not be able to amend your priority blind order once placed. Priority dispatch blinds are excluded from our normal 24-hour amendment window.