Make My Blinds T&C's
Have a question for us? Have a look below and if you're still puzzled please just give us a call on 0800 368 8441
Terms & Conditions
The slightly less interesting, but still important stuff.
1. Product Definitions
Products are henceforth defined as all goods sold by Make My Blinds. This includes, but is not limited to roller blinds, vertical blinds, roman blinds, wooden Venetian blinds, aluminium Venetian blinds and any other products sold through this website.
2. Finalising order sizes
All blinds are custom made to the customer’s exact specification entered into the website. Make My Blinds cannot be held liable for any inaccuracies or problems that may arise from inaccurate measuring on the customer’s side. MakeMyBlinds asks each customer to double check all measurements before placing their order. Our blinds are non-refundable after they have been made due to the custom nature of the product sold. Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone, we cannot accept such claims. After placing the order please check the order details on the email confirmation, alterations to your order can be made within 24 hours of your order being placed. Refunds and cancellations are possible before your order has been started. Please also check the colour and fabric you have chosen before ordering. Make My Blinds cannot be held responsible for your mistake in fabric choice or colour. If you are unsure about anything please either order one of our free samples or call us before finalising your order. Once your order has been manufactured we are unable to exchange for a different product due to the made to measure nature of the product.
3. Product Tolerance
Whilst all our blinds are made to measure, due to the custom nature of these products we have a +/- 3mm tolerance on all exact size, fabric width and recess size orders. Whilst our highly skilled professionals are as accurate as possible, this 3mm tolerance is due to the machinery and blades used to cut fabrics and wooden slats to size. Where possible we will always make the blind slightly smaller than ordered, however, this can not always be guaranteed. If the blind is within the correct size and tolerance we are unable to replace the blind or accept a return on this item.
4. Prices & Delivery purchase
All prices calculated online are accurate at the time of order and are inclusive of VAT. Orders are not started until order have been paid in full. Delivery to certain areas of the UK (Northern Ireland, Chanel Islands) may incur extra delivery fees. These will be presented to you before purchase and we will make sure all delivery options are presented to you. Make My Blinds accepts debit and credit cards alongside PayPal payments.
5. Payment and cancellation terms
Payment can be made by debit, credit card as well as PayPal. All personal data is stored in compliance with the General Data Protection Regulation (GDPR). We do not store credit card details and use 3rd party merchant providers to process payments. By purchasing blinds from Make My Blinds you are entering into a legally binding contract with us. Cancellations are possible if your order hasn’t been started yet as all blinds are made to order and custom to your specification. As these products fall under the tailor-made section of the Consumer Contract Regulations 2014. All our products are exempt from this legislation and the 14-day cancellation rights. Please ring us on 0800 368 8441 as soon as possible to cancel the order. If your order has not been started then a refund will be possible. Refunds can take up to 10 business days to show on your statement once processed by Make My Blinds.
Make My Blinds will deliver the order to your chosen delivery address as selected when placing your order. Any amends to this address must be done via phone on 0800 368 8441. Delivery address’ can change upto 24 hours before dispatch. All products are custom made for each order, therefore the estimated delivery date stated when placing the order is subject to change due to factors outside of our control. Make My Blinds cannot be held liable for any loss or damage sustained by you if we fail to meet the initial delivery target. We will always try to keep you updated with any delays if they arise. Any delays or damage caused by the courier firm chosen by Make My Blinds is the responsibility of the courier firm and does not reflect on Make My Blinds in any way. Any damages caused by the courier firm must be reported upon signing of the delivery. If there is any damage to the blind please get in touch with us on 0800 368 8441.
7. Defective, damaged goods, returns and remakes.
All Make My Blinds orders are checked throughout the manufacturing process for quality control and the prevention of any faults. If you should find any defects or issues with your order please email or call us within 7 days of receiving your order. You have 7 days following receipt of your order to inform us of any defects, damages or manufacturing faults. If the order arrives damaged from the courier please mark on the delivery note damaged when signing for the order. Make My Blinds will look at each case on a case by case basis to resolve any issues with your order. Due to the made to measure nature of these blinds, they cannot be returned and are exempt from the Distance Selling Regulations 2014. In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally requested. Alterations cannot be made from the original order and is a like for like replacement. Make My Blinds will not cover the cost, or contribute towards the cost of installation of our products if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible.
Make My Blinds offers a 4-year guarantee on all blinds. This is broken down in the following- the first 12 months on each blind covers any defects or manufacturing, including fabrics and components. Then a limited guarantee on the blinds and components thereafter. What is omitted from the warranty: Any fading, tears of damage to the fabric of the blind caused by sunlight or wear and tear, damage through misuse or mishandling of the blind, damage through incorrect installation. Make My Blinds reserves the right to ask for photos of the blind, or for it to be returned for inspection prior to a replacement or repair. This does not affect your statutory rights.
Make My Blinds reserves the right to cancel and refund your order if the following takes place: the fabric is discontinued without our knowledge, a pricing error on the website causes the product to be sold at below retail price or you have ordered from outside of our delivery areas. In all these circumstances you will be contacted and be informed of the issue. Make My Blinds is the trading name of Espresso Internet Limited, registered company number 09680083. Personal information will not be shared with 3rd parties, and MakeMyBlinds will only contact you with offers and newsletters if you have given consent to us. You may unsubscribe from all emails at any point. All data collected about you will be held in compliance with the Data Protection Act 1998.
11. Discounts and Promotions
Make My Blinds will periodically run time-sensitive offers on selected products in our catalog. These are limited time offers and expire at midnight on the final day of the promotion. So, for example, an offer that runs for a whole month will end at 00:01 on the 1st of the new month. Likewise, an offer running on a Friday will expire at 00:01 on Saturday morning. Our promotions may either require a discount code to be applied to your basket on the 'Order Confirmation' page or will automatically be applied to the product on sale. Please check before purchase to make sure the expected discount has been applied. All of our literature will explain what is needed for you to claim the discount. We are unable to retrospectively apply discount codes to your orders, or hold the offer for you for longer than the advertised promotion period. Unless we are running a free shipping offer, regular delivery charges still apply. Orders over £99 will receive free shipping. Our offers can not be used in conjunction with any other offer or discount.