Make My Blinds T&C's
Have a question for us? Have a look below and if you're still puzzled please just give us a call on 0800 368 8441
Terms & Conditions
The slightly less interesting, but still important stuff.
1. Product Definitions
Products are henceforth defined as all goods sold by Make My Blinds. This includes, but is not limited to roller blinds, vertical blinds, roman blinds, wooden Venetian blinds, aluminium Venetian blinds and any other products sold through this website.
2. Finalising order sizes
All blinds are custom made to the customer’s exact specification entered into the website. Make My Blinds cannot be held liable for any inaccuracies or problems that may arise from inaccurate measuring on the customer’s side. MakeMyBlinds asks each customer to double check all measurements before placing their order. Our blinds are non-refundable after they have been made due to the custom nature of the product sold. Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone, we cannot accept such claims. After placing the order please check the order details on the email confirmation, alterations to your order can be made upto 24 hours after your order being placed, or until production starts, which in some cases can be sooner. If you do not recieve the email confirmation, please check your junk or spam folder, and if it's not arrived please contact us to check the email address and have another sent over within 24hours of your order being placed. If there is an issue with your order sizes and you haven't received the confirmation and haven't let us know you haven't recieved it, we cannot be liable. Refunds and cancellations are possible before your order has been started. Please also check the colour and fabric you have chosen before ordering. Make My Blinds cannot be held responsible for your mistake in fabric choice or colour. If you are unsure about anything please either order one of our free samples or call us before finalising your order. Once your order has been manufactured we are unable to exchange for a different product due to the made to measure nature of the product.
Out of Stock: Due to current global supply chain issues ongoing due to COVID-19, we are experiencing sporadic out of stock issues on some ranges. You will be informed as soon as possible of any out of stock blinds, and we are taking steps to either remove products from our site that are out of stock, or extend the stated delivery dates on affected products. If there is a delay due to an out of stock fabric or blind slat, you will be offered alternative colours to swap to. Alternatively, if there is a delay in specific components you will be made aware of the new dispatch date and what we are out of stock on. Please rest assured, we are doing all that we can to ensure the smooth manufacture and dispatch of all orders, however, due to international freight delays, UK courier issues and social distancing in manufacturing plants, these delays can not always be foreseen or avoided.
3. Product Tolerance
Whilst all our blinds are made to measure, due to the custom nature of these products we have a +/- 3mm tolerance on all exact size, fabric width and recess size orders. Whilst our highly skilled professionals are as accurate as possible, this 3mm tolerance is due to the machinery and blades used to cut fabrics and wooden slats to size. Where possible we will always make the blind slightly smaller than ordered, however, this can not always be guaranteed. If the blind is within the correct size and tolerance we are unable to replace the blind or accept a return on this item. Wooden Blinds are made to measure and due to the way they are cut to size, chips on the end of the slats can occur. This is inherent with cutting wood and visible chips under 1mm are within our product tolerance. Blemishes under 1mm are within tolerance. However, Make My Blinds will look at each case on a case by case basis to resolve any issues with your order. Venetian blinds, wooden and faux wood, can sometimes arrive with scratches to the face of the headrail on the blind. These are within our product tolerance as the headrail is designed to be hidden from view with the supplied valance.
Roller blinds and Roman blinds over a certain size will require a join. If installing 2 blinds together next to each other and both require a join, please let us know once you have placed an order and we can align the join in the fabric. By default, fabric joins may not align.
Please be aware that we also have a tolerance between fabric batches. Whilst we will try to make the same order from the same batch, please be aware that due to the nature of fabric and fabric dying there may be a small variance.
Perfect Fit brackets come in the following depths: 18mm, 20mm, 22mm, 24mm, 30mm and 38mm. 38mm brackets can only come as white or unpainted (silver). Please select the best range when ordering. Please note due to the range of brackets available, there may be cases where the frame does not fit flush with the window surround. Perfect Fit frames may have subtle paint blemishes in due to their manufacturing process.
4. Prices & Delivery purchase
All prices calculated online are accurate at the time of order and are inclusive of VAT. Orders are not started until order have been paid in full. Delivery to certain areas of the UK (Northern Ireland, Chanel Islands) may incur extra delivery fees. These will be presented to you before purchase and we will make sure all delivery options are presented to you. Make My Blinds accepts debit and credit cards alongside PayPal payments. Delivery is free on all orders over £179, and shipping on all orders under £179 is £7.99. Make My Blinds will not ship to overseas locations, we can ship to freight forwarders inside the UK but by removing the blinds from the UK without prior inspection by you will void your warranty, and any repairs or replacements will be at your expense.
5. Payment and cancellation terms
Payment can be made by debit, credit card as well as PayPal. All personal data is stored in compliance with the General Data Protection Regulation (GDPR). We do not store credit card details and use 3rd party merchant providers to process payments. By purchasing blinds from Make My Blinds you are entering into a legally binding contract with us. Cancellations are possible if your order hasn’t been started yet as all blinds are made to order and custom to your specification. As these products fall under the tailor-made section of the Consumer Contract Regulations 2014. All our products are exempt from this legislation and the 14-day cancellation rights. Please ring us on 0800 368 8441 as soon as possible to cancel the order. If your order has not been started then a refund will be possible. Refunds can take up to 10 business days to show on your statement once processed by Make My Blinds.
Make My Blinds will deliver the order to your chosen delivery address as selected when placing your order. All products are shown their approximate delivery dates, but on average blinds are 8-10 working days, with wooden and faux wood blinds 15-20 working days. Any amends to this address must be done via phone on 0800 368 8441. Delivery address’ can change up to 24 hours before dispatch. All products are custom made for each order, therefore the estimated delivery date stated when placing the order is subject to change due to factors outside of our control. Make My Blinds cannot be held liable for any loss or damage sustained by you if we fail to meet the initial delivery target. We will always try to keep you updated with any delays if they arise. Any delays or damage caused by the courier firm chosen by Make My Blinds is the responsibility of the courier firm and does not reflect on Make My Blinds in any way. Any damages caused by the courier firm must be reported upon the signing of the delivery. If there is any damage to the blind please get in touch with us on 0800 368 8441. We deliver to Northern Ireland, Isle of Man, Isle of Wight and the Scottish Highlands for no extra cost.
COVID-19 Delivery: Couriers are operating on a contactless delivery method whilst social distancing is enforced. This means that drivers will not hand you anything to sign and will sign on your behalf if delivered to your house and accepted by someone. If they are leaving the parcel on your doorstep or somewhere safe, they will take a photo of the blind. If the parcel is delivered to you or a neighbor, they will then sign on your behalf and may or may not leave a note. With deliveries, we receive proof of delivery from the courier (POD). In the unlikely event that we have a POD for your order, but you have not received it, we will be able to remake the blind for you, but we will not be able to issue a refund. We are sorry for any inconvenience this may cause, but due to COVID and delivery drivers trying to social distance where possible, this is our temporary update to our delivery terms and conditions.
6.1 Next Day Delivery
Make My Blinds offer next day delivery on specific products on our website. These are indicated by the 'Next Day Delivery' icon on the product image and at the checkout. All you need to do is place your order with us before 10:30am and we guarantee to dispatch the blinds the same day, for next day delivery. Orders placed after 10:30am will be leaving us the next working day. If we are unable to dispatch your blinds the same day we will be in contact via email to inform you of when they are leaving. A signature is required for all deliveries and an attempted delivery on the given delivery date meets our next day delivery terms. Next day delivery is not guaranteed if events outside of our control occur, like snow, storms, and acts of God, that means our blinds can't be delivered on time. Please note, if you live in the Scottish Highlands, Northern Ireland then next day delivery is not possible, but will be much quicker than normal due to the logistics involved.
7. Defective, damaged goods, returns, and remakes.
All Make My Blinds orders are checked throughout the manufacturing process for quality control and the prevention of any faults. If you should find any defects or issues with your order please email or call us within 7 days of receiving your order and we will arrange to correct this for you. We will require images of the defective blinds for our quality control. Altering the blinds will void any warranty on them. You have 7 days following receipt of your order to inform us of any defects, damages or manufacturing faults. If the order arrives damaged from the courier please mark on the delivery note damaged when signing for the order. Make My Blinds will look at each case on a case by case basis to resolve any issues with your order. Due to the made to measure nature of these blinds, they cannot be returned and are exempt from the Consumer Contracts Regulations 2014. In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally requested. Make My Blinds may request photos of any issues, or to collect the blind for inspection before offering a resolution. Please be aware if a blind is collected for inspection by Make My Blinds this process can take up to 10 working days to collect, inspect and feedback on our checks. As we only sell online, we are unable to send anyone out to inspect or fix your blinds. Alterations cannot be made from the original order and is a like for like replacement. Make My Blinds will not cover the cost, or contribute towards the cost of installation of our products if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible.
Returns costs are paid by you, the customer, and it is your responsibility to ensure that goods returned arrive with us safely, very well packaged and in a saleable state. In the event of loss or damage in transit, it is your responsibility to claim compensation from the relevant courier company.
Make My Blinds offers a 5-year guarantee on all blinds. This is broken down in the following- the first 12 months on each blind covers any defects or manufacturing, including fabrics and components. Then a limited guarantee on the blinds and components thereafter. What is omitted from the warranty: Any fading, tears of damage to the fabric of the blind caused by sunlight or wear and tear, damage through misuse or mishandling of the blind, damage through incorrect installation. Make My Blinds reserves the right to ask for photos of the blind, or for it to be returned for inspection prior to a replacement, repair or refund. This does not affect your statutory rights.
Make My Blinds reserves the right to cancel and refund your order if the following takes place: the fabric is discontinued without our knowledge, a pricing error on the website causes the product to be sold at below retail price or you have ordered from outside of our delivery areas; we have insufficient stock to make and deliver the goods ordered. In all these circumstances you will be contacted and be informed of the issue. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances. Make My Blinds is the trading name of Make My Blinds Limited, registered company number 09680083. Personal information will not be shared with 3rd parties, and MakeMyBlinds will only contact you with offers and newsletters if you have given consent to us. You may unsubscribe from all emails at any point. All data collected about you will be held in compliance with the Data Protection Act 1998.
11. Discounts and Promotions
Make My Blinds will periodically run time-sensitive offers on selected products in our catalog. These are limited-time offers and expire at midnight on the final day of the promotion. So, for example, an offer that runs for a whole month will end at 00:01 on the 1st of the new month. Likewise, an offer running on a Friday will expire at 00:01 on Saturday morning. Our promotions may either require a discount code to be applied to your basket on the 'Order Confirmation' page or will automatically be applied to the product on sale. Please check before purchase to make sure the expected discount has been applied. All of our literature will explain what is needed for you to claim the discount. We are unable to retrospectively apply discount codes to your orders, or hold the offer for you for longer than the advertised promotion period. Discount codes are not always valid across all product ranges and maybe product-specific. Social media prizes are redeemable within 12 months of winning unless otherwise stated at the point of the giveaway. Make My Blinds does not allow for double discounting, so discount codes will not work on already discounted products on our site.
Please note, discount codes will not work on certain products, previously or already site-discounted products - including PerfectFit, conservatory blinds, skylight blinds, and aluminum Venetian blind products. Unless we are running a free shipping offer, regular delivery charges still apply. Orders over £179 will receive free shipping. Our offers can not be used in conjunction with any other offer or discount. Discount codes are not able to be applied to already discounted products on the website. Make My Blinds will periodically discount selected products on the website which will be indicated by the discount 'sticker' on the product image and the discount will show on the price generated once your sizes have been entered as this is automatically applied.
12. MeasureSure Protection
MeasureSure is a mismeasurement policy you can take out on your order for an additional £9.99 at the checkout. This is an insurance policy against incorrectly measuring one blind on your order, MeasureSure covers 1x blind on your order, regardless of size or quantity.
This is only available on made to measure blinds - ready-made blinds are exempt. The incorrectly measured blind must be returned at your cost to Make My Blinds, BS11 8DL. You must let us know within 14 days of delivery that there is an issue with your blind size. Only once the blind has been returned will we be able to start the remake process. The blind must be marked with a code given to you by MMB for identification. The replacement must be exactly the same controls, fabric or blind style, the only change we can make is against the width and drop. If the cost of the replacement is more expensive, then there will be a balance due between the original size ordered and the new blind. MeasureSure is only available on one blind per order. MeasureSure is not available for trade customers or wholesale orders. Should the new measurements be smaller than the original measurements, if we are able to, we will amend that item rather than manufacture a brand new item.
Should you activate the MeasureSure guarantee, you are liable to pay the delivery charge for the new order.
We are only able to offer one remake per item / four per household. This service can only be used once, any subsequent orders will not be covered under the MeasureSure guarantee.
13. Klarna Finance
- Pay Later.
- Slice it.
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