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Make My Blinds T&C's

Have a question for us? Have a look below and if you're still puzzled please just give us a call on 0800 368 8441

Terms & Conditions

The slightly less interesting, but still important stuff.

1. Product Definitions

Products are henceforth defined as all goods sold by Make My Blinds. This includes, but is not limited to roller blinds, vertical blinds, roman blinds, wooden Venetian blinds, aluminium Venetian blinds and any other products sold through this website.

2. Finalising order sizes

All blinds are custom made to the customer’s exact specification entered into the website. Make My Blinds cannot be held liable for any inaccuracies or problems that may arise from inaccurate measuring on the customer’s side. MakeMyBlinds asks each customer to double check all measurements before placing their order. Our blinds are non-refundable after they have been made due to the custom nature of the product sold. Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone, we cannot accept such claims. After placing the order please check the order details on the email confirmation, alterations to your order can be made within 24 hours of your order being placed. If you do not recieve the email confirmation, please check your junk or spam folder, and if it's not arrived please contact us to check the email address and have another sent over within 24hours of your order being placed. If there is an issue with your order sizes and you haven't received the confirmation and haven't let us know you haven't recieved it, we cannot be liable. Refunds and cancellations are possible before your order has been started. Please also check the colour and fabric you have chosen before ordering. Make My Blinds cannot be held responsible for your mistake in fabric choice or colour. If you are unsure about anything please either order one of our free samples or call us before finalising your order. Once your order has been manufactured we are unable to exchange for a different product due to the made to measure nature of the product.

3. Product Tolerance

Whilst all our blinds are made to measure, due to the custom nature of these products we have a +/- 3mm tolerance on all exact size, fabric width and recess size orders. Whilst our highly skilled professionals are as accurate as possible, this 3mm tolerance is due to the machinery and blades used to cut fabrics and wooden slats to size. Where possible we will always make the blind slightly smaller than ordered, however, this can not always be guaranteed. If the blind is within the correct size and tolerance we are unable to replace the blind or accept a return on this item. Real Wooden Blinds are made to measure and due to the way they are cut to size, chips on the end of the slats can occur. This is inherent with cutting wood and visible chips under 1mm are within our product tolerance. However, Make My Blinds will look at each case on a case by case basis to resolve any issues with your order.

4. Prices & Delivery purchase

All prices calculated online are accurate at the time of order and are inclusive of VAT. Orders are not started until order have been paid in full. Delivery to certain areas of the UK (Northern Ireland, Chanel Islands) may incur extra delivery fees. These will be presented to you before purchase and we will make sure all delivery options are presented to you. Make My Blinds accepts debit and credit cards alongside PayPal payments. Delivery is free on all orders over £149, and shipping on all orders under £149 is £6.99. 

5. Payment and cancellation terms

Payment can be made by debit, credit card as well as PayPal. All personal data is stored in compliance with the General Data Protection Regulation (GDPR). We do not store credit card details and use 3rd party merchant providers to process payments. By purchasing blinds from Make My Blinds you are entering into a legally binding contract with us. Cancellations are possible if your order hasn’t been started yet as all blinds are made to order and custom to your specification. As these products fall under the tailor-made section of the Consumer Contract Regulations 2014. All our products are exempt from this legislation and the 14-day cancellation rights. Please ring us on 0800 368 8441 as soon as possible to cancel the order. If your order has not been started then a refund will be possible. Refunds can take up to 10 business days to show on your statement once processed by Make My Blinds.

6. Delivery

Make My Blinds will deliver the order to your chosen delivery address as selected when placing your order. All products are shown their approximate delivery dates, but on average all products are 5-7 working days. Any amends to this address must be done via phone on 0800 368 8441. Delivery address’ can change upto 24 hours before dispatch. All products are custom made for each order, therefore the estimated delivery date stated when placing the order is subject to change due to factors outside of our control. Make My Blinds cannot be held liable for any loss or damage sustained by you if we fail to meet the initial delivery target. We will always try to keep you updated with any delays if they arise. Any delays or damage caused by the courier firm chosen by Make My Blinds is the responsibility of the courier firm and does not reflect on Make My Blinds in any way. Any damages caused by the courier firm must be reported upon signing of the delivery. If there is any damage to the blind please get in touch with us on 0800 368 8441. We deliver to Northern Ireland, Isle of Man, Isle of Wight and the Scottish Highlands for no extra cost. 

6.1 Next Day Delivery

Make My Blinds offer next day delivery on specific products on our website. These are indicated by the 'Next Day Delivery' icon on the product image and at the checkout, there is the option to upgrade to a next day delivery option. All you need to do is place your order with us before 10am and we guarantee to dispatch the blinds the same day, for next day delivery. Orders placed after 10am will be leaving us the next working day. If we are unable to dispatch your blinds the same day we will refund you the next day shipping fee no questions asked. A signature is required for all deliveries and an attempted delivery on the given delivery date meets our next day delivery terms. Next day delivery is not guaranteed if events outside of our control occur, like snow, storms and acts of God, that means our blinds can't be delivered on time. Please note, if you like in the Scotish Highlands, Northern Ireland then next day delivery may not be possible, but will be much quicker than normal due to the logistics involved. 

7. Defective, damaged goods, returns and remakes.

All Make My Blinds orders are checked throughout the manufacturing process for quality control and the prevention of any faults. If you should find any defects or issues with your order please email or call us within 7 days of receiving your order. You have 7 days following receipt of your order to inform us of any defects, damages or manufacturing faults. If the order arrives damaged from the courier please mark on the delivery note damaged when signing for the order. Make My Blinds will look at each case on a case by case basis to resolve any issues with your order. Due to the made to measure nature of these blinds, they cannot be returned and are exempt from the Distance Selling Regulations 2014. In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally requested. Alterations cannot be made from the original order and is a like for like replacement. Make My Blinds will not cover the cost, or contribute towards the cost of installation of our products if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible.

8. Guarantee

Make My Blinds offers a 4-year guarantee on all blinds. This is broken down in the following- the first 12 months on each blind covers any defects or manufacturing, including fabrics and components. Then a limited guarantee on the blinds and components thereafter. What is omitted from the warranty: Any fading, tears of damage to the fabric of the blind caused by sunlight or wear and tear, damage through misuse or mishandling of the blind, damage through incorrect installation. Make My Blinds reserves the right to ask for photos of the blind, or for it to be returned for inspection prior to a replacement or repair. This does not affect your statutory rights.

9. GDPR

Make My Blinds stores all personal data in compliance with the General Data Protection Regulation (GDPR). We have a separate Privacy Policy that can also be viewed. We do not share your details with any 3rd parties for marketing purposes. We do need to share your data with selected and approved 3rd parties to complete your transaction, such as our manufacturing factories and courier firms. You can request a copy of any data we hold about you by phone or by email and can unsubscribe to any marketing emails at any time. 

10. Other

Make My Blinds reserves the right to cancel and refund your order if the following takes place: the fabric is discontinued without our knowledge, a pricing error on the website causes the product to be sold at below retail price or you have ordered from outside of our delivery areas; we have insufficient stock to make and deliver the goods ordered. In all these circumstances you will be contacted and be informed of the issue. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances. Make My Blinds is the trading name of Make My Blinds Limited, registered company number 09680083. Personal information will not be shared with 3rd parties, and MakeMyBlinds will only contact you with offers and newsletters if you have given consent to us. You may unsubscribe from all emails at any point. All data collected about you will be held in compliance with the Data Protection Act 1998. 

11. Discounts and Promotions

Make My Blinds will periodically run time-sensitive offers on selected products in our catalog. These are limited time offers and expire at midnight on the final day of the promotion. So, for example, an offer that runs for a whole month will end at 00:01 on the 1st of the new month. Likewise, an offer running on a Friday will expire at 00:01 on Saturday morning. Our promotions may either require a discount code to be applied to your basket on the 'Order Confirmation' page or will automatically be applied to the product on sale. Please check before purchase to make sure the expected discount has been applied. All of our literature will explain what is needed for you to claim the discount. We are unable to retrospectively apply discount codes to your orders, or hold the offer for you for longer than the advertised promotion period. Discount codes are not always valid across all product ranges and may be product specific. Please note, discount codes will not work on previously or already site-discounted products - including PerfectFit, consevatory blinds and aluminium Venetian blind products. Unless we are running a free shipping offer, regular delivery charges still apply. Orders over £149 will receive free shipping. Our offers can not be used in conjunction w3ith any other offer or discount. Discount codes are not able to be applied to already discounted products on the website. Make My Blinds will periodically discount selected products on the website which will be indicated by the discount 'sticker' on the product image and the discount will show on the price generated once your sizes have been entered as this is automatically applied. 

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