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Terms and Conditions
1. Products Definition Products are henceforth defined as all goods sold by MakeMyBlinds. This includes, but is not limited to roller blinds, vertical blinds, roman blinds, wooden Venetian blinds, aluminium Venetian blinds and any other products sold through this website.
2. Finalising order sizes All blinds are custom made to the customer’s exact specification entered into the website. MakeMyBlinds can not be held liable for any inaccuracies or problems that may arise from inaccurate measuring on the customer’s side. MakeMyBlinds asks each customer to double check all measurements before placing their order. Our blinds are non-refundable after they have been made due to the custom nature of the product sold. Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation. Refunds and cancelations are possible before your order has been started. Please also check the colour and fabric you have chosen before ordering. Make My Blinds can not be held responsible for your mistake in fabric choice or colour. If you are unsure about anything please either order one of our free samples or call us before finalising your order. Once your order has been manufactured we are unable to exchange for a different product due to the made to measure nature of the product.
3. Prices & Delivery purchase All prices calculated online are accurate at time of order and are inclusive of VAT. Orders are not started until order have been paid in full. Delivery to certain areas of the UK (Northern Ireland, Chanel Islands) may incur extra delivery fees. These will be presented to you before purchase and we will make sure all delivery options are presented to you. MakeMyBlinds accepts debit and credit cards alongside PayPal payments.
4. Payment and cancellation terms Payment can be made by debit, credit card as well as PayPal. All details are stored in compliance with the data protection act 1998. We do not store credit card details nor do we share customer details with any 3rd parties. By purchasing blinds from MakeMyBlinds you are entering into a legally binding contract with us. Cancellations are possible if your order hasn’t been started yet as all blinds are made to order and custom to your specification. As these products fall under the tailor made section of the Consumer Contract Regulations 2014. All our products are exempt from this legislation and the 14-day cancellation rights. Please ring us on 0800 368 8441 as soon as possible to cancel the order. If your order has not been started then a refund will be possible. Refunds can take 3-5 business days to show on your statement once processed by Make My Blinds.
5. Delivery MakeMyBlinds will deliver the order to your chosen delivery address as selected when placing your order. Any amends to this address must be done via phone on 0800 368 8441. Delivery address’ can change up until 24 hours before dispatch. All products are custom made for each order, therefore the estimated delivery date stated when placing the order is subject to change due to factors outside of our control. MakeMyBlinds cannot be held liable for any loss or damage sustained by you if we fail to meet the initial delivery target. We will always try to keep you updated with any delays if they arise. Any delays or damage caused by the courier firm chosen by MakeMyBlinds is the responsibility of the courier firm and does not reflect on MakeMyBlinds in any way. Any damages caused by the courier firm must be reported upon signing of the delivery. If there is any damage to the blind please get in touch with us on 0800 368 8441.
6. Defective, damaged goods, returns and remakes. All MakeMyBlinds orders are checked throughout the manufacturing process for quality control and the prevention of any faults. If you should find any defects or issues with your order please email or call us within 7 days of receiving your order. You have 7 days following receipt of your order to inform us of any defects, damages or manufacturing faults. If the order arrives damaged from the courier please mark on the delivery note damaged when signing for the order. Make My Blinds will look at each case on a case by case basis to resolve any issues with your order. Due to the made to measure nature of these blinds, they can not be returned and are exempt from the Distance Selling Regulations 2014. In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally requested. Alterations cannot be made from the original order and is a like for like replacement.
7. Guarantee MakeMyBlinds offers a 4 year guarantee on all blinds. This is broken down in the following- the first 12 months on each blind covers any defects or manufacturing, including fabrics and components. Then a limited guarantee on the blinds and components thereafter. What is omitted from the warranty: Any fading, tears of damage to the fabric of the blind caused by sunlight or wear and tear, damage through misuse or mishandling of the blind, damage through incorrect installation. MakeMyBlinds reserves the right to ask for photos of the blind, or for it to be returned for inspection prior to a replacement or repair. This does not affect your statutory rights.
8. Other MakeMyBlinds reserves the right to cancel and refund your order if the following takes place: the fabric is discontinued without our knowledge, a pricing error on the website causes the product to be sold at below retail price or you have ordered from outside of our delivery areas. In all these circumstances you will be contacted and be informed of the issue. Make My Blinds is the trading name of Espresso Internet Limited, registered company number 09680083. Personal information will not be shared with 3rd parties, and MakeMyBlinds will only contact you with offers and newsletters if you have given consent to us. You may unsubscribe from all emails at any point. All data collected about you will be held in compliance with the Data Protection Act 1998.